Returns & Refunds
Isabella products are made to be chosen with care, used often, and kept for years.
They’re built for journeys, not impulse buys.
That said, we understand that sometimes plans change. Here’s how returns work, clearly and simply.
If you’re unsure about fit, compatibility, or setup at any point, our team is always happy to help before or after your purchase.
Return Eligibility
Small & Standard Items
(Accessories, soft goods, smaller components)
Eligible for return within 30 days of delivery
Items must be unused, uninstalled and in original packaging
Return shipping is the responsibility of the customer
Original shipping costs are non-refundable
Refunds are issues to the original payment method after inspection
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Large & Bulky Items
(Awnings, furniture, large kits)
Eligible for return within 14 days of delivery
Items must be unused, uninstalled and carefully repackaged
Return freight costs are the responsibility of the customer
Original outbound shipping is non-refundable
Refunds are issued after inspection at our Indiana warehouse
Because these products ship via freight and are designed for long-term use, we strongly recommend confirming fit, vehicle compatibility, and setup details before ordering. We’re happy to walk through this with you.
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Oversized Freight Items
(Camp-let trailer tents and freight-only products)
Please review our Camp-let shipping and return policy here.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we'll make it right.
Contact us within 48 hours of delivery
Email: info-us@isabella.net
Include your order number and photos of the item and packaging
We'll arrange replacement parts, repair or replacement at no cost to you
Non-Returnable Items
The following items are not eligible for return:
Products that have been used outdoors, installed or modified
Items not returned in original condition or packaging
Clearance, demo or final sale items
Custom or made-to-order products
Refund Timing
Once a return is received and inspected, refunds are typically processed within 5–7 business days.
Your bank or card issuer may require additional time for the refund to appear.
Need Help?
Choosing the right gear matters. If you’re unsure about fit, compatibility, or setup, we’re here to help you make the right choice the first time.
Email: info-us@isabella.net
In stock items ship from our warehouse in Indianapolis, IN.