FAQ

Everything you need to know about Isabella products, shipping, fit, and ownership.

Designed in Denmark. Supported in the U.S. If you don’t see your question here, our team is always happy to help.

Shipping & Delivery

When will my order ship?

Most in-stock items ship from our U.S. warehouse in Indiana within 1–3 business days.

Transit time depends on your location and the size of the item:

Small accessories: 2–5 business days
Awnings and furniture: 3–7 business days
Camp-let trailer tents: scheduled freight delivery, typically 7–14 days
- View our Camp-let shipping policy here.

You’ll receive tracking information as soon as your order ships. We ship carefully, not quickly for the sake of it.

When will my order ship?

Most in-stock items ship from our U.S. warehouse in Indiana within 1–3 business days.

Transit time depends on your location and the size of the item:

Small accessories: 2–5 business days
Awnings and furniture: 3–7 business days
Camp-let trailer tents: scheduled freight delivery, typically 7–14 days
- View our Camp-let shipping policy here.

You’ll receive tracking information as soon as your order ships. We ship carefully, not quickly for the sake of it.

When will my order ship?

Most in-stock items ship from our U.S. warehouse in Indiana within 1–3 business days.

Transit time depends on your location and the size of the item:

Small accessories: 2–5 business days
Awnings and furniture: 3–7 business days
Camp-let trailer tents: scheduled freight delivery, typically 7–14 days
- View our Camp-let shipping policy here.

You’ll receive tracking information as soon as your order ships. We ship carefully, not quickly for the sake of it.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, product size, and delivery method.

Larger items like awnings, furniture sets, and Camp-let trailers require specialized shipping because they’re built from real canvas, steel, and aluminum, not collapsible packaging. Exact pricing is always shown before you complete your purchase.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, product size, and delivery method.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, product size, and delivery method.

Do you ship internationally?

At this time, Isabella USA ships within the continental United States and Canada.

If you’re located outside the U.S. or Canada, please contact us and we’ll help connect you with the appropriate Isabella distributor.

Do you ship internationally?

At this time, Isabella USA ships within the continental United States and Canada.

If you’re located outside the U.S. or Canada, please contact us and we’ll help connect you with the appropriate Isabella distributor.

Do you ship internationally?

At this time, Isabella USA ships within the continental United States and Canada.

If you’re located outside the U.S. or Canada, please contact us and we’ll help connect you with the appropriate Isabella distributor.

What should I do if my order arrives damaged?

While rare, shipping damage can happen.

If your order arrives damaged:

Take photos of the packaging and product
Contact us within 48 hours of delivery
Do not discard the packaging until we’ve assisted you

We stand behind what we make, and we’ll take care of you.

What should I do if my order arrives damaged?

While rare, shipping damage can happen.

If your order arrives damaged:

Take photos of the packaging and product
Contact us within 48 hours of delivery
Do not discard the packaging until we’ve assisted you

We stand behind what we make, and we’ll take care of you.

What should I do if my order arrives damaged?

While rare, shipping damage can happen.

If your order arrives damaged:

Take photos of the packaging and product
Contact us within 48 hours of delivery
Do not discard the packaging until we’ve assisted you

We stand behind what we make, and we’ll take care of you.

Product Fit & Campatibility

How do I know if an Isabella awning will fit my RV or trailer?

Fit is critical, and we take it seriously.

Each product page includes detailed fit information, including compatible models, rail heights, and vehicle types. Many Isabella awnings are designed specifically for certain RVs, teardrop trailers, and camping vans.

If you’re unsure, reach out before ordering. We’d much rather help you choose the right solution than guess.

How do I know if an Isabella awning will fit my RV or trailer?

Fit is critical, and we take it seriously.

If you’re unsure, reach out before ordering. We’d much rather help you choose the right solution than guess.

How do I know if an Isabella awning will fit my RV or trailer?

Fit is critical, and we take it seriously.

If you’re unsure, reach out before ordering. We’d much rather help you choose the right solution than guess.

Do you make products specifically for nuCamp T@B trailers?

Yes. Isabella offers awnings and accessories engineered specifically for the T@B 320 and T@B 400.

These products are designed to match the curves, rail height, and proportions of your trailer for a clean fit and better performance. True to the trailer’s original design intent.

Do you make products specifically for nuCamp T@B trailers?

Yes. Isabella offers awnings and accessories engineered specifically for the T@B 320 and T@B 400.

These products are designed to match the curves, rail height, and proportions of your trailer for a clean fit and better performance. True to the trailer’s original design intent.

Do you make products specifically for nuCamp T@B trailers?

Yes. Isabella offers awnings and accessories engineered specifically for the T@B 320 and T@B 400.

These products are designed to match the curves, rail height, and proportions of your trailer for a clean fit and better performance. True to the trailer’s original design intent.

Can Isabella products be used on vans or overlanding vehicles?

Many of our products, including the Buddy Awning and Air X-Tension, are popular with van owners and overland setups.

Compatibility depends on your vehicle’s awning rail or mounting solution. If you’re unsure, contact us and we’ll help you confirm fit before ordering.

Can Isabella products be used on vans or overlanding vehicles?

Many of our products, including the Buddy Awning and Air X-Tension, are popular with van owners and overland setups.

Compatibility depends on your vehicle’s awning rail or mounting solution. If you’re unsure, contact us and we’ll help you confirm fit before ordering.

Can Isabella products be used on vans or overlanding vehicles?

Many of our products, including the Buddy Awning and Air X-Tension, are popular with van owners and overland setups.

Compatibility depends on your vehicle’s awning rail or mounting solution. If you’re unsure, contact us and we’ll help you confirm fit before ordering.

Camp-let Trailer Tents

What is a Camp-let?

Camp-let is a lightweight, tow-behind tent trailer that expands into a spacious, elevated camping setup with separate sleeping cabins and a central living area.

It’s designed for campers who want more comfort than ground tents, without giving up the feeling of being outside or stepping into a full-size RV.

What is a Camp-let?

Camp-let is a lightweight, tow-behind tent trailer that expands into a spacious, elevated camping setup with separate sleeping cabins and a central living area.

It’s designed for campers who want more comfort than ground tents, without giving up the feeling of being outside or stepping into a full-size RV.

What is a Camp-let?

Camp-let is a lightweight, tow-behind tent trailer that expands into a spacious, elevated camping setup with separate sleeping cabins and a central living area.

It’s designed for campers who want more comfort than ground tents, without giving up the feeling of being outside or stepping into a full-size RV.

How long does it take to set up a Camp-let?

Most Camp-let owners can complete the basic setup in 15–20 minutes after a few uses.

Camp-let isn’t a pop-up. It’s a considered setup designed to hold its shape in wind, rain, and long weekends, so you spend less time fixing gear and more time enjoying camp.

How long does it take to set up a Camp-let?

Most Camp-let owners can complete the basic setup in 15–20 minutes after a few uses.

Camp-let isn’t a pop-up. It’s a considered setup designed to hold its shape in wind, rain, and long weekends, so you spend less time fixing gear and more time enjoying camp.

How long does it take to set up a Camp-let?

Most Camp-let owners can complete the basic setup in 15–20 minutes after a few uses.

Camp-let isn’t a pop-up. It’s a considered setup designed to hold its shape in wind, rain, and long weekends, so you spend less time fixing gear and more time enjoying camp.

Can my vehicle tow a Camp-let?

Camp-let trailers are lightweight compared to traditional campers, making them towable by many SUVs and crossovers.

Always confirm your vehicle’s tow rating, and feel free to contact us if you’d like help verifying compatibility. Many owners are surprised by how little they feel it behind the vehicle.

Can my vehicle tow a Camp-let?

Camp-let trailers are lightweight compared to traditional campers, making them towable by many SUVs and crossovers.

Always confirm your vehicle’s tow rating, and feel free to contact us if you’d like help verifying compatibility. Many owners are surprised by how little they feel it behind the vehicle.

Can my vehicle tow a Camp-let?

Camp-let trailers are lightweight compared to traditional campers, making them towable by many SUVs and crossovers.

Always confirm your vehicle’s tow rating, and feel free to contact us if you’d like help verifying compatibility. Many owners are surprised by how little they feel it behind the vehicle.

Is Camp-let delivered assembled?

Yes. Camp-let trailers arrive fully assembled and ready to use.

Our team will coordinate delivery and walk you through what to expect before your trailer arrives.

Is Camp-let delivered assembled?

Yes. Camp-let trailers arrive fully assembled and ready to use.

Our team will coordinate delivery and walk you through what to expect before your trailer arrives.

Is Camp-let delivered assembled?

Yes. Camp-let trailers arrive fully assembled and ready to use.

Our team will coordinate delivery and walk you through what to expect before your trailer arrives.

Returns & Warranty

What is your return policy?

Please review our Return Policy here.

What is your return policy?

Please review our Return Policy here.

What is your return policy?

Please review our Return Policy here.

Do Isabella products come with a warranty?

Yes. Isabella products are built to last and backed by a manufacturer warranty.

Warranty terms vary by product category. If you ever have an issue, our U.S. team will work directly with you to resolve it. We’ve been building outdoor gear for generations. Support is part of who we are.

Do Isabella products come with a warranty?

Yes. Isabella products are built to last and backed by a manufacturer warranty.

Do Isabella products come with a warranty?

Yes. Isabella products are built to last and backed by a manufacturer warranty.

Care, Longevity & Quality

Where are Isabella products made?

All Isabella products are designed in Denmark and built using premium materials and time-tested craftsmanship.

Camp-let trailer tents are made by hand at our factory in Denmark.
Isabella canvas and awnings are sewn by our seamstresses at our factory in Poland.
Isabella camping furniture is produced by us in Asia under strict quality standards refined over more than 70 years.

Where are Isabella products made?

All Isabella products are designed in Denmark and built using premium materials and time-tested craftsmanship.

Camp-let trailer tents are made by hand at our factory in Denmark.
Isabella canvas and awnings are sewn by our seamstresses at our factory in Poland.
Isabella camping furniture is produced by us in Asia under strict quality standards refined over more than 70 years.

Where are Isabella products made?

All Isabella products are designed in Denmark and built using premium materials and time-tested craftsmanship.

Camp-let trailer tents are made by hand at our factory in Denmark.
Isabella canvas and awnings are sewn by our seamstresses at our factory in Poland.
Isabella camping furniture is produced by us in Asia under strict quality standards refined over more than 70 years.

How do I care for Isabella canvas and fabrics?

Our fabrics are designed for durability and weather resistance.

We recommend:

Allowing canvas to fully dry before storage
Cleaning with mild soap and water only
Avoiding pressure washers or harsh chemicals

Proper care helps ensure your Isabella gear lasts for many seasons.

How do I care for Isabella canvas and fabrics?

Our fabrics are designed for durability and weather resistance.

We recommend:

Allowing canvas to fully dry before storage
Cleaning with mild soap and water only
Avoiding pressure washers or harsh chemicals

Proper care helps ensure your Isabella gear lasts for many seasons.

How do I care for Isabella canvas and fabrics?

Our fabrics are designed for durability and weather resistance.

We recommend:

Allowing canvas to fully dry before storage
Cleaning with mild soap and water only
Avoiding pressure washers or harsh chemicals

Proper care helps ensure your Isabella gear lasts for many seasons.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards and select buy-now-pay-later options.

Available payment methods are shown at checkout.

What payment methods do you accept?

We accept all major credit cards and select buy-now-pay-later options.

Available payment methods are shown at checkout.

What payment methods do you accept?

We accept all major credit cards and select buy-now-pay-later options.

Available payment methods are shown at checkout.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate changes.

Once items enter the shipping process, they’re often already in motion and changes may not be possible.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate changes.

Once items enter the shipping process, they’re often already in motion and changes may not be possible.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate changes.

Once items enter the shipping process, they’re often already in motion and changes may not be possible.

Will I receive a receipt?I change or cancel my order?

Yes. You’ll receive an order confirmation and receipt via email immediately after purchase.

Will I receive a receipt?I change or cancel my order?

Yes. You’ll receive an order confirmation and receipt via email immediately after purchase.

Will I receive a receipt?I change or cancel my order?

Yes. You’ll receive an order confirmation and receipt via email immediately after purchase.

Still have questions?

Talk to our U.S. team. We’ll help you find the setup that fits your vehicle, your trips, and how you actually camp.

Still have questions?

Talk to our U.S. team. We’ll help you find the setup that fits your vehicle, your trips, and how you actually camp.

Still have questions?

Talk to our U.S. team. We’ll help you find the setup that fits your vehicle, your trips, and how you actually camp.