Terms
& Conditions
Welcome to Isabella. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
General Information
Isabella USA LLC is the U.S. subsidiary of Isabella A/S, a Danish company founded in 1957 when Søren Odgaard invented the caravan awning.
With nearly 70 years of refining outdoor living through canvas, steel, and Scandinavian design, Isabella has become Europe’s leading awning brand.
These Terms govern your use of our site and purchases from Isabella USA.
Eligibility & Use
Our website and products are intended for U.S. customers age 18 and older.
You agree not to misuse our site or products, including fraudulent transactions, unauthorized resale, or infringement of Isabella trademarks, logos, or copyrighted material.
Product Information & Availability
We take pride in the precision of our products, from Isacryl fabric to our CarbonX frames.
However, minor variations in color, stitching, or dimensions may occur due to continuous product improvements.
Availability is subject to stock and import shipments. Some items may be limited to container arrivals from Denmark.
Orders & Payment
We accept major credit/debit cards and other methods listed at checkout.
All prices are in U.S. Dollars (USD) and may change without notice.
Applicable state sales taxes will be added at checkout. Customers are responsible for any such taxes.
Shipping & Delivery
We use trusted carriers (UPS, FedEx, or freight).
Estimated delivery times are provided at checkout but are not guaranteed.
Risk of loss passes to you upon delivery by the carrier.
Camp-let Shipping & Delivery
Returns & Refunds
Returns are accepted within 30 days of receipt, provided items are unused, in original packaging, and accompanied by proof of purchase.
Exclusions: custom-made items, clearance products, and any item that has been pitched, installed, or altered.
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Warranty
Isabella products are covered by a limited warranty of 1–3 years (depending on product) against manufacturing defects.
Warranty does not cover: normal wear and tear, UV fading, damage from improper use, accidents, storms, snow loads, or conditions beyond design limits.
To file a claim, please contact Isabella USA with proof of purchase and photos of the issue.
Safety & Intended Use
Isabella products are designed for recreational camping only.
They are not intended for permanent dwelling, extreme weather use, or industrial applications.
Proper setup following the provided instructions is required to ensure safety.
Awnings and canopies are weather-resistant, but not indestructible. Heavy winds, storms, and snow loads may exceed design capacity.
Camp-let trailers must be used in accordance with vehicle towing capacity and local traffic laws.
Customers should inspect all products before each trip.
Intellectual Property
All Isabella trademarks, logos, photography, and content are protected by U.S. and international law.
No reproduction, resale, or unauthorized use is permitted without written consent.
Limitation of Liability
Isabella USA is not responsible for injuries, accidents, or damages caused by misuse or failure to follow product instructions.
Our maximum liability is limited to the purchase price of the product.
Privacy & Data Use
Your use of this website is also governed by our [Privacy Policy].
We collect and use customer data solely for order fulfillment, service improvement, and marketing communications where you have opted in.
Intellectual Property
These Terms are governed by the laws of the State of Indiana, USA.
Disputes will be resolved through mediation or arbitration where possible.
Updates to Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.
Camping-Specific Disclaimers
Proper setup and safe use of awnings, tents, canopies, furniture, trailers and other camping accessories made by Isabella is the customer’s responsibility.
Always secure awnings and trailers in accordance with instructions.
Products are designed for normal camping conditions; extreme weather may exceed their capabilities.
Inspect products before every journey to ensure safe use.
Isabella's Promise
Since 1957, our philosophy has been “Only the best is good enough.” With every awning, canopy, and Camp-let, we aim to give you not just equipment, but expandable comfort for journeys outside.