Support
You invested in something built to last. We're here to back that up.
Repairs & Service
If your awning or Camp-let needs attention, reach out directly. Our team will assess what's needed, walk you through the options, and make sure the work is done right.
To submit a repair inquiry, Contact Us. Include your product name, a brief description of the issue, and photos if you have them. We'll respond within 2 business days.
All repair work is carried out to the same standard as the original manufacturing and is covered by a 6-month service agreement.
1 Year Extra Warranty
Register your product and become a member of Isabella Club. By signing up and registering your purchase, you receive 1 additional year of warranty coverage beyond the standard 2-year guarantee, for a total of 3 years from the date of purchase.
IsaGuides
Setup instructions, care guidance, technical references, and product tips are available in our IsaGuide library. If you have a question about your awning, Camp-let, or accessories, start there.
Our Committment to You
When you bring us a problem, here is what you can count on:
We will help you as best we can.
We will meet you with a straightforward, honest assessment.
We will review the full issue before recommending a course of action.
We will give you a fixed price before any work begins.
We will do things right the first time.
We will perform a quality check before returning your product.
We will deliver on the timeline we commit to.
We will explain clearly what was done and why
If we fall short of any of these, we want to know.