Earth Side Tent Front Panel

Shipping Overview

We ship all Isabella products from our Indianapolis warehouse. Standard parcel orders (awnings, accessories, furniture, etc.) are shipped via UPS, FedEx, or freight depending on size and weight. Shipping rates are calculated at checkout based on your location and the items in your cart.

Delivery Timing

Most standard orders ship within 1–3 business days. Transit times vary by carrier and distance.

Freight Shipments

Larger items may ship via freight. In these cases, a carrier will contact you directly to schedule delivery.

Returns & Exchanges

We accept returns on new, unused products within 30 days of delivery. Items must be in original packaging.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Some products require inspection before approval due to their size and construction.

Exceptions

Certain large-format products, including the Camp-let tent trailer, follow specialized freight, delivery, and return procedures.

For details, please see our Camp-let Shipping & Returns page here.